Refund policy

Returns

We have a 30-day return policy for most items, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at returns@meltcartel.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customers must pay all shipping costs associated with a return (including original item shipping, return shipping, and a $10 restocking fee. This will be deducted from your refund).

You can always contact us for any return question at info@meltcartel.com.

Please Note: We do not offer returns on Hoodies (10k Waterproof Hoodie). But are happy to help you with an exchange via the guidelines below.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The best way to process an exchange is to notify us at info@meltcartel.com, once the exchange is initiated please make a separate purchase for the new size to get your item as quickly as possible. Customers must pay all shipping costs associated with an exchange (including return shipping, and a $10 restocking fee, this will be deducted from your refund). If the item you would like to exchange for is unavailable and you would still like to move forward with an exchange, your refund/credit will be provided via gift card.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days, minus shipping costs outlined above for returns and exchanges respectively, and a $10 restocking fee. Customer must pay all shipping costs for any returns or exchanges. Please remember it can take some time for your bank or credit card company to process and post the refund too. We will process your refund within 10 business days of receiving your item. If more than 15 business days have passed since we’ve approved your return, please contact us at returns@meltcartel.com.

International Customers

We will ship your order to the provided address. Any duties, VAT, or other charges that are applicable for shipments entering your country are your responsibility and are typically not included in the shipping fee on your order. If your item is returned to us because of unpaid import fees or a problem with the provided address (returned to sender) we are unable to refund shipping charges and will subtract any return shipping charges that are assessed by the carrier from your return/refund. This can take up to 4 weeks. Thank you for your understanding and careful attention to your address and carrier choice when placing international orders. 

Warranty
We provide a 60-day warranty against manufacturer defects. If you feel your item is damaged due to a manufacturer defect please send us an email at returns@meltcartel.com. We will require photo's of the defect to determine if the item is eligible to be replaced or refunded under warranty. Warranty determinations are made at the sole discretion of the Melt team.